SHIPPING & RETURNS  

SHIPPING POLICY

We endeavour to despatch all orders within 24 hours of receipt via Royal Mail or Parcelforce, orders placed over a weekend or on a bank holiday will be despatched on the next working day. Delivery times to international and offshore UK destinations will vary depending on location.

RETURN & EXCHANGE POLICY

We want you to enjoy your new equipment, however, if for any reason there’s anything you’re not satisfied with please contact us immediately or at the latest within 7 days of receipt to discuss your concerns.

When returning an item please ensure it is in the original packaging and fully insured against loss or damage.

Please note that discounted items in most cases may not be eligible for a full refund when returned (unless agreed in writing in advance), they may be subject to a re-stocking charge or exchange dependant on circumstance. Please call the showroom if purchasing a discounted item you intend to return.

All items returned for a refund should show no signs of being used (IE Have not had straps fitted etc) and all packaging and box contents should be complete and in "as new" condition.

Due to the nature of optics, you must ensure that any optics you return should be adequately packaged and insured in transit. 

In all cases when you wish to return an item please contact the showroom on 01925 730399 to obtain a return code.

You can obtain a return label by clicking here (Return label).

Your consumer rights are not affected by these terms.

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Sevenoaks Saw Mill,

Northwich Road, Antrobus,

Cheshire. CW9 6JB

01925 730399

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©2019 Focalpoint Optics LTD