SHIPPING & RETURNS
SHIPPING POLICY
We endeavour to despatch all orders within 24 hours of receipt via Royal Mail or Parcelforce, orders placed over a weekend or on a bank holiday will be despatched on the next working day. Delivery times to international and offshore UK destinations will vary depending on location.
RETURNS, REFUND & EXCHANGE POLICY
We want you to enjoy your new equipment, however, if for any reason there’s anything you’re not satisfied with please contact us immediately or at the latest within 14 days of receipt to discuss your concerns.
When returning an item please ensure it is in the original packaging and fully insured against loss or damage.
Please note that sale/discounted items in most cases may not be eligible for a full refund when returned (unless agreed in writing in advance), they may be subject to a stocking/return charge or exchange dependant on circumstance. Please call the showroom if purchasing a discounted item you intend to return.
Please visit our FAQ section for more details on returns & refunds.
Cancellation of plans.
If you have a payment plan in operation you can pause or cancel at any time. If your plan is for equipment and you wish to cancel please contact us directly to arrange this. If you want to change the equipment other equipment this can be done without penalty. If you require a refund then charges may apply, charges will relate to processing charges and admin fees. Refunds for plans can take up to 14 working days once approved.
All items returned for a refund should show no signs of being used (IE Have not had straps fitted etc) and all packaging and box contents should be complete and in "as new" condition.
Due to the nature of optics, you must ensure that any optics you return should be adequately packaged and insured in transit.
In all cases when you wish to return an item please contact the showroom on 01925 730399 to discuss your request and obtain a return code or visit the return portal if applicable.
You can obtain a return label by clicking here (Return Portal).
Please note the return portal only applies to orders placed via the website, if you placed an order over the phone or in-person in the showroom? please call 01925 730399 to arrange a return.
In most cases, a quick call to one of our team can resolve any problems quickly 01925 730399.
Your consumer rights are not affected by these terms.