Yes, Focalpoint offers an efficient in-house solution for handling repairs, both warranty and non-warranty. We keep you updated throughout the process. You can choose to deal directly with the manufacturer or distributor, or let us manage the process. Note that a handling fee for postage, packing, and insurance may apply. If you have a Focalpoint Warranty Plan, you may qualify for a reduction or exemption from this fee, depending on your plan level. Check our plans for more details.