Focalpoint is happy to sell your equipment via its showroom and website on a commission basis. (We also consider part exchange of equipment) We have a busy website and quality used equipment is in high demand. We operate an easy to undrerstand commission structure as follows. All equipment will be sold at an agreed price and you will receive 75% of the selling price. Focalpoint will cover all selling costs and any tax (VAT etc) on the whole sale from its commission. If you are purchasing new equipment from Focalpoint and wish us to sell your old equipment on commission then you will receive 85% of the selling price. Focalpoint will cover all selling costs and any tax (VAT etc) on the whole sale from its commission. All of the above will apply in the absence of any other agreement in writing.

Any individual can apply to sell equipment on the Focalpoint Market Place. Any Manufacturer, Supplier or Retailer can apply to sell equipment or services on the Focalpoint Market Place. In all instances you will need to register for a sellers account subject to approval. Team Focalpoint

Yes, please email our team on sales@focslpointopticsltd.com or call us on 01925 730399 for deatils.

We offer a great experience and outstanding service at Focalpoint, either in store or on-line via our website, we are a small family business serving birders and optics users for over 30 years and we know a thing or two about Optics, birding & service. At Focalpoint , it’s no secret that we’re all about Optics. If you’ve shopped on our site before, you’ll know we care about the experience just as much. We believe actions speak louder than words, we show how much we care by the way we do things. Like it being safe and secure to buy from in store and on-line. Or the fact that you can do so knowing that if you have a query, you’ll only have to pick up the phone to have it dealt with quickly and without fuss by a real person. We offer a simple and straightforward returns service, because we want you to be happy with your purchase and we understand you may change your mind. What’s more, we like to offer some extras on the site for you to get your teeth into. Check out our blog for exclusive updates and the latest Focalpoint news, or get inspired by the latrest equipment in our Brand pages. If you enjoy the hobby of birding, why not subscribe to our newsletter and you’ll get first access to our great offers sent straight to your inbox or simply down load the app and have us right on your smartphone! Your support and recommendation to others is appreciated and we look forward to serving you for years to come. The Focalpoint Team.

Absolutely Yes! Our website is very interactive and lots of information has to be conveyed whilst keeping the website clean and easy to navigate. In order to do this, we use popups in information notifications. Many notifications can be controlled from the member's profile (you have to be a member and logged in to do this) just head to 👉settings 👉Notifications and set the ones you want. Each of the popup notifications that we use has an "X" in either the top right or top left corner, all you have to do is hit the 👉 X by clicking on the X the popup/notification will be disabled for your visit. NB: if you refresh the page or leave the website and then return later, the pop-ups may need to be canceled again. Your member settings for notifications will be preserved for each visit. Kind Regards Focalpoint 🦅

You can browse any products that we have listed in our webshop, however once you start the checkout process you may be required to login. Our web shop is quick & easy to use and offers a great user experience, however the down side to that is that web bots & fraudsters try to take advantage of a non login process. As a small family business this would be distracting and possibly very costly! ultimatly damaging to our business. A simple login with an email & password of your choice not only helps us defeat the bots and fraudsters but ensures you of a great user experience. All data protection and GDPR requirements are followed for your peace of mind. The Focalpoint Team.

Our returns policy for items purchased from us is, for items to be returned within 21 days, (14 days for no quibble refunds on mail order items). The following conditions apply to both online and in-store purchases, except in the case of sale/discounted items, which have a 14 day window for return (exclusions apply). Provided the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange or a gift voucher. Up to 21 days after purchase. This does not affect your statutory rights for faulty goods. If you have concerns with the quality of a product purchased from us then please contact us as soon as possible with full details of your concern. Once approved any refund amount will be issued to the original payment method/card, usually within 3-5 working days (but no longer than 14 days. You can return showroom purchases to the showroom by appointment only at the moment. You cannot return Clothing, unless it was purchased online and found to be faulty/dammaged. Items purchased via eBay or Amazon need to be returned in line with each platforms returns procedures. Please note that, unless faulty, personalised items cannot be returned. If you have an issue with the quality of a personalised item purchased from us, please contact us as soon as possible. Christmas Returns Policy. To help you shop with confidence this season, our Christmas returns policy is valid between 12th December and 22nd December 2021. Any purchases made online or in store between these dates can be returned up until 21st January 2022. For purchases made before or after these dates 12/12-22/12), our normal refund policy applies. Please be aware that Optics and the accessories that support them are specialist precision instruments and once opened and used they are classed as second hand. Therefore please do not use them out-doors or attach straps, rainguards or objective covers etc until you are certain you wish to keep them. Under normal circumstances when customers purchase from the showroom all equipment is not only tested for suitability, its also checked for obviouse defects. Over the phone orders or online orders have a small window of oppertunity to be examined and tested due to purchasing "sight unseen" however this return window is small due to the nature of the product. 14 Days! We sometimes agree to refund an item outside this window at our descretion in certain circumstances. Any item purchased "sight unseen" and then returned for a refund will be checked thouroughly before a refund is issued and you will be responsible for its safe return in as "new condition". Please ensure you package the item suitably and send insured & signed for to avoid any delivery issues. Please note we will only consider items for refund beyond 14 days of purchase if they are found to be faulty and only after they have been inspected and tested to determine any fault . Please ensure you contact us prior to returning any item so we can trouble shoot any issues, many apparent faults can simply be due to un-familiarity with a new product. If an item is returned without approval, we may refuse to accept it and you will be liable for any cost incurred in respect of its delivery. Even if we take delivery of an item this does not constitute acceptance of any liablity or intent to issue a full or pattial refund. Focalpoint will offer perfectly saleable items returned for reasons other than faulty as "Open Box Bargains" from time to time. Your statutory rights are not affected by our Returns Policy.

Focalpoint has for over 40 years been serving its customers with outstanding service and value. They in return have come back time after time and also recommended Focalpoint to friends and family who have needed optical equipment. The way that customers research when they are looking for new equipment has changed! Two years ago Focalpoint took a long hard look at how we marketed our business and customer service stood out head and shoulders above all else, customer recommendation goes hand in hand with great customer service and we had this in abundance. However, glossy magazine advertising was bottom of the list and it was unclear if many customers actually took notice of these big expensive adverts! So we made a decision to cut these back to a more modest level and concentrate our marketing on giving the customers what they really wanted! Service and value. Focalpoint has always given great service and good value but how could we get that message across? This was the spark that ignited the search for an approach to rewarding our loyal customers, whilst at the same time making it easy for them to help us. Focalpoint Rewards is very simple. Customers who purchase from Focalpoint leave feedback about the service and experience they received and also a review about the equipment they purchased. Focalpoint then rewards them for their time and effort in doing so. (Focalpoint Rewards is not a discount) Cutting down on our glossy magazine advertising has allowed us to increase the services we offer via the showroom and website and to also offer our customers Focalpoint Rewards. If you have any questions about Focalpoint Rewards then please don't hesitate to give us a call or drop us an email.

Yes, you can. Simply have your rewards sent to you as a gift voucher. Or you can simply "Bank It" (Leave it in your account) until you want to make a purchase. The choice is yours.

Focalpoint offers a wide range of products via its website, showroom & mail order. We Never GREY IMPORT goods or cut corners and we always go the extra mile to give great service and value. We always try to balance the need to cover our overheads and re-invest in new products and services with the need to offer our customers the best possible value. We belive all our equipment offers great value and is competative and never priced above the manufactures Suggested / Recomended or Minimum Advertised Price. If you should see the same product or products offered at better value than the product or products you would like to purchase from Focalpoint? then please use our Price Match form on this web site or call us on 01925 730399. Provided the product is genuine, available and like for like (Eg New) we will match it provided it is not below our cost price. It is highly unlikely that a reputable dealer would sell below cost and as an Authorised Dealer for all the brands we carry, our relationship with our distributors and brands means we can call on them to support us in meeting any price match request. Please be aware that products sometimes appear on large "Box Shifter" websites and are some times resellers from far flung countries hiding behind the box shifters name to fool you in to buying from them and this is as bad if not worse than GREY IMPORTS. Also from time to time some retailers go out of business and stock is sold off! (for example Toys R Us). In these circumstances it may not be possible for us to Price Match a product and as much as we would love to keep your loyalty some times we have to let you purchase elsewhere. Please don't be affraid to ask us to price check or match any product we sell. NB: Please be aware that should a price match be agreed, Focalpoints & Flock Rewards may be reduced or unavailable. If your claim is retrospective then Focalpoints & Flock Rewards will be taken in to account when Focalpoint make a refund for the difference in your original purchase to the claim price. Your consumer rights are not affected by these terms and conditions. The Focalpoint Team.

Focalpoint offers a wide range of products via its website, showroom & mail order. We Never GREY IMPORT goods or cut corners and we always go the extra mile to give great service and value. We always try to balance the need to cover our overheads and re-invest in new products and services with the need to offer our customers the best possible value. We belive all our equipment offers great value and is competative and never priced above the manufactures Suggested / Recomended or Minimum Advertised Price. If you should see the same product or products offered at better value than the product or products you would like to purchase from Focalpoint? then please use our Price Match form on this web site or call us on 01925 730399. Provided the product is genuine, available and like for like (Eg New) we will match it provided it is not below our cost price. It is highly unlikely that a reputable dealer would sell below cost and as an Authorised Dealer for all the brands we carry, our relationship with our distributors and brands means we can call on them to support us in meeting any price match request. Please be aware that products sometimes appear on large "Box Shifter" websites and are some times resellers from far flung countries hiding behind the box shifters name to fool you in to buying from them and this is as bad if not worse than GREY IMPORTS. Also from time to time some retailers go out of business and stock is sold off! (for example Toys R Us). In these circumstances it may not be possible for us to Price Match a product and as much as we would love to keep your loyalty some times we have to let you purchase elsewhere. Please don't be affraid to ask us to price check or match any product we sell. NB: Please be aware that should a Price Pladge be sucsessful, Focalpoints & Flock Rewards may be reduced or unavailable. If your claim is retrospective then Focalpoints & Flock Rewards will be taken in to account when Focalpoint make a refund for the difference in your original purchase to the claim price. Your consumer rights are not affected by these terms and conditions. The Focalpoint Team.