All products sold by Focalpoint online and by Mail Order are covered by a 14 Day "Cooling Off" period.
We additionally allow No-Fault returns beyond this subject to a restocking charge at our discretion.
You must notify us of a Return within 7 days of receiving your item/items by visiting our Returns Portal and requesting a return, once approved you must return your item within 7 days.
We strongly recommend you use our Prepaid Return Courier and that you insure your return against loss or damage as we accept no liability for items returned damaged or that are lost.
Provided your return qualifies, is within the "Cooling Off" Period and is returned in a satisfactory condition your return will be processed in line with all current Consumer Rights Regulations.
Our Terms & Conditions can be found >HERE<
Our FAQs can be found >HERE<
Our Returns Portal can be found >HERE<
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