Zeiss Gavia T-shirt various sizes
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All products sold by Focalpoint online and by Mail Order are covered by a 14 Day "Cooling Off" period.
We additionally allow No-Fault returns beyond this subject to a restocking charge at our discretion.
You must notify us of a Return within 7 days of receiving your item/items by visiting our Returns Portal and requesting a return, once approved you must return your item within 7 days.
We strongly recommend you use our Prepaid Return Courier and that you insure your return against loss or damage as we accept no liability for items returned damaged or that are lost.
Provided your return qualifies, is within the "Cooling Off" Period and is returned in a satisfactory condition your return will be processed in line with all current Consumer Rights Regulations.
We understand sometimes things go wrong or you change your mind and you may need to return an item.
With just a few clicks our Returns Portal will find your order details and guide you through the return process in under 60 seconds.
Once we have your order details and you have selected your return reason and selected our prepaid label or your own courier, our system will take over and keep you updated of the progress of your return from Courier Acceptance to Delivery to our Returns Department, to your final resolution (Exchange, Repair, Upgrade or Full/Partial Refund).
All you need to do is parcel up your item in secure packaging and follow the instructions provided.
